How do I say hi (or, IDK, ask a question)?
Oh, heeeey! You can do all of that here.
Why is Ugly Soap so...ugly?
Because our recipes are chock full of natural, face friendly ingredients like colloidal oatmeal, aloe vera, natural clays, and essential oils. There’s no room for rainbows and unicorns. (Yet!)
What’s the deal with shipping?
We do a flat rate $8.45 shipping. That's the cost of a small priority mail package. Buy one bar of soap, $8.45. Buy 20 bars of soap, $8.45. Super easy!
Can I track my order?
Yup, there’ll be a code from USPS in your shipment notification email.
Where are your products made?
Every bar of Ugly Soap is handcrafted *clap, clap, clap, clap* Deep in the Heart of Flower Mound, Texas. It’s just as charming as it sounds.
How are your soaps made?
All of our soaps are cold-processed, versus big factory milled soaps. In the cold-process method, oils and bases are combined at 100⁰F or less, mixed with ingredients, then poured.
It takes a little longer, but the lower temps and gentle processing ensure that you see all the super benefits of our high quality oils and botanicals.
Are your ingredients actually natural? Also, what does that even mean?
We wouldn’t lie to you! For us, all-natural means only sourcing synthetic-free, responsibly harvested, and ethically processed ingredients. We take a hard pass on herbicides, chemical fertilizers, or pesticides. No toxins. No parabens. No Phthalate. No Propylene Glycol (we don’t even know what that is, so why bother adding it?). Check out our ingredients list here!
And, BPA-Free packaging. We don’t want weird stuff in our boxes, either!
Are your soaps vegan?
No, our soap recipes contain animal by-products from local farms that we love. Namely, local beeswax and tallow from naturally-raised cows.
If you’re curious, this is why we prefer tallow over palm oil.
How long does Ugly Soap last?
Every bar has a shelf-life of more than a year, but we know it won’t last that long. If you wash your face with it 2x per day, it will last six to eight months!
How do I keep my Ugly Soap in good shape?
A dry soap is a happy soap! To prolong the life of your Ugly Soap Bar, keep it on a well draining soap dish. This’ll allow excess water to drain, and your bar won’t have to hang in a pool (getting all prunie) between uses.
For long-term storage, keep your Ugly Soap Bar in a paper bag in a cool dark location such as a bathroom cabinet. Or, for bonus points and oh-so-fresh towels, keep it in the back of your towel cabinet!
Where can I buy Ugly Soap IRL?
Good for you, leaving the house and all. You can see all of our shop partners over here.
How do I make a return?
You don’t! Use your soap!
But seriously, if something is wrong with your order, shoot us an email and we’ll take care of ya.
Can I change my order?
Maybe, maybe not. Send an email to firstname.lastname@example.org to find out if we’ve started processing your order, you might be able to sneak in a change!
Is this website secure?
Duh. Only the best for you and your wallet.
What payment methods do you accept?
All the major cards, including Visa, Mastercard, American Express and Discover. If that’s still a thing. Apple Pay, PayPal. Cash by carrier pigeon (kidding, sort of.)
Do you ship outside the United States?
Not yet, but our plan for world domination is in the works.
I want to carry Ugly Soap in my shop! Help?
Let’s get down to business! Send an email to email@example.com and we’ll get you the deets. Just as every face needs the right ugly soap, we like to work with shops that complement our attributes. Once you reach out, we’ll determine if it’s a match made in soap heaven!